Last Updated: 1/11/2025

At Grace and Glamour Dress Hire, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online, in-store, or through our booking services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Address

• Email address

• Phone number

• Date of event

• Payment information (processed securely via third-party providers)

Booking & Order Information

• Dress selection

• Hire dates

• Delivery and return details

• Fit or size preferences

Technical Information

• IP address

• Device information

• Website usage data (via cookies—see Section 6)

2. How We Use Your Information

We use your information to:

• Process and manage your dress hire bookings

• Arrange delivery and returns

• Communicate important order updates or issues

• Respond to enquiries or customer service requests

• Improve our website and customer experience

• Prevent fraud or misuse of our garments and services

• Comply with legal or regulatory requirements

We never sell or rent your personal data to third parties.

3. Payment Information

We do not store your full payment card details. All payments are processed securely through trusted third-party payment providers who comply with industry security standards (PCI-DSS).

4. Sharing Your Information

We only share information where necessary to provide our services, such as:

• Courier and delivery partners (to ship and return your dress)

• Payment processors (for secure transactions)

• Website and IT service providers (to operate our online systems)

These partners only receive the minimum information required and must keep it secure.

5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your information is stored securely using encrypted systems and password-protected platforms.

We retain your information only as long as necessary for business, legal, or tax purposes.

6. Cookies & Website Tracking

Our website may use cookies to:

• Improve site functionality

• Remember your preferences

• Analyse website traffic

You can adjust your browser settings to refuse cookies, but this may affect your website experience.

7. Your Rights

Under data protection laws (including UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where applicable)

• Withdraw consent for marketing communications

• Request a copy of your data

To exercise these rights, contact us at:
📧 [Insert contact email]

8. Marketing Communications

We may contact you with updates, promotions, or offers if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our website  links on our website gracceandglamourdresshire.co.uk